Shipping Policy
Shipping Locations
We ship our products to locations within Sri Lanka and select international destinations. If you have any questions about our shipping locations, please contact our customer service team at info.hilltoplk@gmail.com
Processing Time
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location and the shipping method selected.
Express Shipping: 2-3 business days - LKR 400 (Island Wide Delivery)
International Shipping:
Please contact our customer service team at info.hilltoplk@gmail.com
Please note that delivery times are estimates and actual delivery times may vary.
Shipping Carriers
We use reputable shipping carriers to ensure your order is delivered promptly. The specific carrier will be chosen based on your location and the shipping method selected.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
Shipping Address
Please ensure that your shipping address is complete and accurate. HillTop is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at info.hilltoplk@gmail.com
Customs, Duties, and Taxes
HillTop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Lost Packages
HillTop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy. If you have any questions about our shipping policy, feel free to contact our customer service team.
Contact Information
For questions or concerns regarding shipping, please contact us at:
info.hilltoplk@gmail.com
0715183015 / 0768954520
53,Jaliyagoda,Piliyandala,Srilanka